WhatsApp Notifications Setup

Overview

WhatsApp is the lifeblood of e-commerce in high-growth markets. With Cartsaver, you don’t just send a message; you create a professional, branded experience. By automating your notifications, you ensure customers are always “in the know,” which dramatically reduces order refusals and “Where is my order?” inquiries.

Why Cartsaver’s Automated Flow Wins

• Verified Branding: Your messages appear with your store name and logo (as seen in the Message Preview).
• High Trust: Features like “Order Details” and “Rate Experience” buttons make your store look like a top-tier brand.
• Proactive Transparency: Instantly notify customers when an order is created, fulfilled, or cancelled.

Configuring Your Notifications

Step 1: Choose Your Channel

In the Cartsaver Configuration, head to the Order Notifications section.

• Select WhatsApp to send rich, interactive notifications.
• (Optional) Select SMS as a traditional text fallback.

Step 2: Enable Your Triggers

Control exactly when your customers hear from you by toggling the Notification Triggers:

1. Order Created: Sent immediately when a new order is placed.
2. Order Fulfilled: Automatically sent the moment you ship the order in Shopify.
3. Order Cancelled: Sends a professional “Order Cancelled” notification (shown in the preview) to maintain transparency if an order is stopped.

Step 3: Personalize with “Additional Info”

This is where you add your store’s unique details. The text you enter here appears inside the WhatsApp message (e.g., “Delivery in 2-3 business days” or “30-day return policy”).

• Note: This feature ensures your messages stay compliant with Meta’s policies while remaining personalized to your brand.

Step 4: Set Up Your “Contact Us” Hub

Give your customers a direct way to reach you. In the Contact Us Settings, choose between:

• WhatsApp: Directs customers to open a chat with your support team.
• Phone Call: Allows customers to call your business number with one tap.
• Action: Enter your phone number with the country code (e.g., 201234567890).

Best Practices

• Bilingual Support: Ensure your Global Configuration is set to the primary language of your customers (Arabic or English).
• Plan Awareness: Note that advanced customization (like Additional Info and Contact Us buttons) is available for users on the Unlimited Plan.