Overview
The biggest source of anxiety for a COD customer is the “silence” after they place an order. If they don’t hear from you, they forget they ordered—or worse, they lose trust and refuse the package when it arrives. Cartsaver’s Order Notifications turn that silence into a professional, automated conversation that keeps your customers excited and informed.
The “Why”: From 60 Calls to 12
Without automation, a typical store spends 3+ hours a day answering: “Is my order confirmed?” or “When will it ship?” By enabling Cartsaver notifications, our merchants see an 80% reduction in support calls. You move from “reacting” to problems to “proactively” serving your customers.
Key Notification Triggers
Based on your Cartsaver setup, you can automate messages for the three most critical moments in the customer journey:
- Order Created: Sent the moment a customer completes checkout. This acts as their digital receipt and confirmation.
- Order Fulfilled: Triggered when you mark an order as “fulfilled” in Shopify. This is the “Excitement” message that lets them know their package is on the way.
- Order Cancelled: Instant transparency. If an order fails verification or is cancelled, the customer knows immediately, preventing confusion later.
Setting Up Notifications in 3 Steps
Step 1: Enable the Master Toggle
Go to Cartsaver Dashboard and navigate to the Configurations tab. Look for the Order Notifications section and switch the main toggle to ON.
Step 2: Choose Your Channel & Events
Select which channel you want to use (WhatsApp or SMS) and toggle the specific events you want to automate (Created, Fulfilled, Cancelled).
💡 Pro-Tip: We recommend using WhatsApp for these updates. It allows for a richer experience, including your brand logo and interactive buttons.
Step 3: Add “Trust Info” & Contact Buttons
Scroll down to the Additional Info box. This is where you add your store’s unique “vibe.”
- Custom Text: Add details like “Expected delivery: 2-3 business days” or your return policy.
- Contact Us Button: Enable the WhatsApp Chat or Phone Call button settings. This puts a “Help” button directly inside the customer’s notification, making you look like a top-tier professional brand.
Best Practices for 2026
- Go Bilingual: Use the Global Configuration to ensure your messages are in both Arabic and English to suit the Egyptian and Gulf markets.
- The Golden Window: Ensure your Order Fulfilled notification is sent before 10:00 AM so customers are prepared for a possible delivery call that same day.