General Questions
What is Cartsaver?
Cartsaver is a Shopify app that verifies Cash on Delivery (COD) orders through OTP verification via SMS, WhatsApp, and Email. It helps Egyptian e-commerce stores reduce fake orders by up to 95%.
Why do I need order verification?
Without Verification:
- 15-25% of COD orders are fake in Egypt
- Wasted shipping costs (35 EGP per fake order)
- Time spent processing returns
With Cartsaver:
- 95% reduction in fake orders
- Save thousands in shipping costs
- Clean order management
How much does Cartsaver cost?
- Starter Plan: 99 EGP/month – Basic OTP verification
- Professional Plan: 199 EGP/month – OTP + Notifications
- Unlimited Plan: 299 EGP/month – Everything + Custom Sender ID
Free Trial: 14 days on any plan
Installation & Setup
How long does installation take?
3-5 minutes for basic setup
Timeline:
- Install from Shopify: 1 minute
- Configuration wizard: 2 minutes
- SMS provider setup: 1-2 minutes
- Test OTP: 1 minute
Do I need technical knowledge?
No! Cartsaver is designed for non-technical store owners with a simple guided setup.
Which SMS providers work with Cartsaver?
All major Egyptian providers:
- Vodafone, Orange, Etisalat, WE (Direct carriers)
- Unifonic, Victory Link, Zain (Aggregators)
- Twilio, MessageBird (International)
Recommendation: Unifonic for Egyptian stores (easiest setup)
OTP Verification
What is OTP verification?
A 6-digit code sent to customer’s phone to verify they own the phone number.
When should I use pre-checkout vs post-checkout?
Pre-Checkout: For high fraud rates (>15%), clean analytics Post-Checkout: For better conversion, customer experience
How long is OTP valid?
Default: 10 minutes
Recommended:
- Fast Checkout: 5 minutes
- Standard: 10 minutes
- Ramadan/Peak: 15-20 minutes
Can customers resend OTP?
Yes! After 30 seconds with automatic fallback to WhatsApp then Email if SMS fails.
SMS & WhatsApp
Should I use SMS or WhatsApp?
Use Both!
- SMS for OTP and critical alerts
- WhatsApp for confirmations and updates
- Result: 30% cost savings
What’s the SMS delivery rate in Egypt?
95-98% overall
- Vodafone: 98-99%
- Orange: 96-98%
- Etisalat: 95-97%
- WE: 92-95%
How fast is SMS delivery?
Typical: 3-8 seconds Peak hours: Add 5-10 seconds Target: <10 seconds for 90% of messages
Can I customize SMS messages?
Yes! Fully customizable with variables like customer name, order number, OTP code, etc.
Sender ID
What is Sender ID?
The name that appears when customers receive SMS instead of a phone number.
Example: “CAIROSHOP” instead of “+201012345678”
Benefits:
- 300% better brand recognition
- 90% message open rate
- Professional image
Is Sender ID included?
Unlimited Plan only – Register custom Sender ID with smart routing across all Egyptian networks
Pricing & Plans
Is there a free trial?
Yes! 14-day free trial on all plans with no credit card required.
What’s included in each plan?
Starter: Basic OTP, SMS, 1,000 verifications/month Professional: OTP + Notifications, SMS + WhatsApp, 5,000/month Unlimited: Everything + Custom Sender ID + unlimited verifications
Do I pay for SMS separately?
Yes – SMS costs are paid to your SMS provider (0.06-0.15 EGP per message)
Troubleshooting
OTP not received?
Check:
- Verify correct phone number
- Check delivery logs in dashboard
- Wait 1-2 minutes (may be delayed)
- Try WhatsApp fallback
- Resend OTP
SMS delivery too slow?
Target <10 seconds. If slower, switch to faster SMS provider.
High OTP abandonment?
Solutions:
- Faster OTP delivery
- Clear expectations upfront
- Easy resend option
- Show phone number clearly
Support
How do I get help?
- WhatsApp: +20 102 222 3633
- Email: Through Cartsaver dashboard
- Documentation: Full guides available
- Hours: 9 AM – 10 PM Cairo Time